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http://tonysmiththathousingitguy.blogspot.co.uk/
Have you ever fluffed the floorshow? Presentation problems and how to solve them
http://tonysmiththathousingitguy.blogspot.co.uk/2014/10/floorshow.html
KPIs, can you have or need the best of both worlds? Clearview / Qlikview
http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/the-best-of-both-worlds-clearview-or.html
Everything To Everyone Everywhere. An interesting Capita Housing Conference
http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/youve-got-everything-now.html
How social media shaped the Scottish Independence Referendum
http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/independence-day.html
Northgate up for sale again
http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/hit-northgate.html
Why are we not using the workflow and tasking that our systems provide (mostly out of the box)?
http://tonysmiththathousingitguy.blogspot.co.uk/2014/09/even-workflow.html
A parable of change, why yesterdays recipe may not be best for todays process bakers.
http://tonysmiththathousingitguy.blogspot.co.uk/2014/08/icing-on-cake.html
Is it so dangerous to question what we do in our processes. Lets move on from the past!
http://tonysmiththathousingitguy.blogspot.co.uk/2014/08/everybody-get-dangerous.html
Why Autumns conference season can be the best for new ICT and process ideas
http://tonysmiththathousingitguy.blogspot.com/2014/08/the-conference-season.html
In our CRM systems, sometimes we cannot even collect the simplest info right
http://tonysmiththathousingitguy.blogspot.com/2014/08/trouble-in-message-centre.html
Why are housing voids so challenging & how can our systems help further?
http://tonysmiththathousingitguy.blogspot.com/2014/08/love-in-void.html
Are you developing using Agile methodology, just using some of it sprinciples can make a big difference!
http://tonysmiththathousingitguy.blogspot.com/2014/07/we-are-so-fragile.html
The Bedroom tax, still causing problems in housing
http://tonysmiththathousingitguy.blogspot.com/2014/07/bedbugs-ballyhoo.html
When communication breaks down with your tenants/customers. Why can that happen?
http://tonysmiththathousingitguy.blogspot.com/2014/07/communication-breakdown.html
How can group structure organisations manage merging housing management systems?
http://tonysmiththathousingitguy.blogspot.com/2014/06/come-together.html
Another housing ICT services company sold. Whats the future for Montal & its customers?
http://tonysmiththathousingitguy.blogspot.com/2014/06/bought-sold.html
How effective are your teams? Have they really got the Team spirit? We have discvered there is an I in team after all
http://tonysmiththathousingitguy.blogspot.com/2014/06/smells-like-team-spirit.html
Do you test properly, more importantly, do you know what you are testing?
http://tonysmiththathousingitguy.blogspot.com/2014/06/test-theory.html
So who came top in the housing social media polls? But are our comms teams pulling their weight?
http://tonysmiththathousingitguy.blogspot.com/2014/06/uptown-top-ranking.html
Procuring application software is a tricky business, have you been fooled before?
http://tonysmiththathousingitguy.blogspot.com/2014/05/fooled-again-i-dont-like-it.html
If you are a diverse organisation, have you got your Living Will organised yet?
http://tonysmiththathousingitguy.blogspot.com/2014/05/living-wills-in-box.html
Keystone asset management application software aquired by Civica. Where next for users?
http://tonysmiththathousingitguy.blogspot.com/2014/05/turn-to-keystone.html
How best should we tackle collecting customer/tenant satisfaction?
http://tonysmiththathousingitguy.blogspot.com/2014/05/hey-lord-dont-ask-me-questions.html
The old 0845 numbers are on the way out, are you ready?
http://tonysmiththathousingitguy.blogspot.com/2014/05/last-call-0845.html
Twitter is 24/7, but is your organisation when interacting on there?
http://tonysmiththathousingitguy.blogspot.com/2014/05/not-24-hour-party-people.html
Thoughts on ERP vs The Traditional HMS. Has its time come?
http://tonysmiththathousingitguy.blogspot.com/2014/05/london.html
How tidy are your customer service teams desks? What it tell you about your systems?
http://tonysmiththathousingitguy.blogspot.com/2014/04/interzone.html
Have you bothered plumbing in your integrated applications? Why you should get around to it
http://tonysmiththathousingitguy.blogspot.com/2014/04/staple-it-together.html
Are you ready for Universal credit switchback? Some fiendish rules out there
http://tonysmiththathousingitguy.blogspot.com/2014/04/flicking-your-switch.html
Why problems are solved faster, with the whole customer journey in the room
http://tonysmiththathousingitguy.blogspot.com/2014/04/love-travel-on-customer-journey.html
Do you understand your repair KPIs? If not, this new course in London and Manchester, may be right up your street.
http://tonysmiththathousingitguy.blogspot.com/2014/03/believe-that-i-understand-my-repairs.html
The InMotion event, a great gathering of housing mobile, centrally in the Uk, at one event.
http://tonysmiththathousingitguy.blogspot.com/2014/03/houses-in-motion.html
Do you use the power of a 'thank You' often enough?
http://tonysmiththathousingitguy.blogspot.com/2014/03/i-thank-you.html
Do you use conferences and user groups properly?
http://tonysmiththathousingitguy.blogspot.com/2014/03/learn-to-fly.html
Has the Universal Credit engine Cool(ed), its moving slowly by any measure
http://tonysmiththathousingitguy.blogspot.com/2014/02/we-are-super-cool.html
Are Drones on yoour housing organisations radar? Maybe they should be.
http://tonysmiththathousingitguy.blogspot.com/2014/02/superfly-guy.html
Why consistancy = good customer service in many peoples eyes
http://tonysmiththathousingitguy.blogspot.com/2014/02/i-want-to-take-you-higher.html
So hows your Excel skills, can you handle a VLOOKUP?
http://tonysmiththathousingitguy.blogspot.com/2014/02/you-got-vlookup.html
Do we need a new Housing Management System on the block?
http://tonysmiththathousingitguy.blogspot.com/2014/01/becoming-cx.html
Most of us have made the leap, but what if you still havent migrated from Office2003?
http://tonysmiththathousingitguy.blogspot.com/2014/01/word-up.html
The 2013 housing IT round-up
http://tonysmiththathousingitguy.blogspot.com/2013/12/it-must-have-been-years.html
In your projects,are you letting the good news get in the way of the bad?
http://tonysmiththathousingitguy.blogspot.com/2013/12/plan-a.html
How well does your organisation use its RDSAP & EPC data?
http://tonysmiththathousingitguy.blogspot.com/2013/12/jack-in-green.html
Social Housing organisations are capabable of beating the best, heres one example
http://tonysmiththathousingitguy.blogspot.com/2013/11/beat-dis.html
Catch us at the NHF IT in Housing Conference at Olympia London
http://tonysmiththathousingitguy.blogspot.com/2013/11/olympian.html
Yahoo, not a great advert for cloud deployed applications
http://tonysmiththathousingitguy.blogspot.com/2013/11/something-better-change.html
How well are you looking after your systems, data and connectivity?
http://tonysmiththathousingitguy.blogspot.com/2013/10/life-in-hacked-lane.html
Do your suppliers know you expect more from them?
http://tonysmiththathousingitguy.blogspot.com/2013/10/never-satisfied.html
You must know them from Twitter, the first people to follow
http://tonysmiththathousingitguy.blogspot.com/2013/09/three-little-birds.html
My channel shift experience with Barclays. Hint, I am back on paper billing
http://tonysmiththathousingitguy.blogspot.com/2013/09/you-got-me-wrong-this-time.html
An old familiar sound was (almost) consigned to history today
http://tonysmiththathousingitguy.blogspot.com/2013/09/end-of-my-high-wire-days.html
We hear constantly about 'Big Data', who has actually cracked small data around here?
http://tonysmiththathousingitguy.blogspot.com/2013/08/this-towns-datas-not-big-enough-for.html
Promaster Asset Management has been sold to Orchard. How will that affect users?
http://tonysmiththathousingitguy.blogspot.com/2013/08/promaster-and-servant.html
Are typewriters safer than word processing applications?
http://tonysmiththathousingitguy.blogspot.com/2013/07/the-letter.html
Is Go-Live a destination for your project team or just a stop on the journey?
http://tonysmiththathousingitguy.blogspot.com/2013/07/the-race.html
How many IT staff do you need per 1,000 homes? Ever asked yourself that?
http://tonysmiththathousingitguy.blogspot.com/2013/07/i-am-greatest.html
A great new book on Dynamic GP from an old work mate
http://tonysmiththathousingitguy.blogspot.com/2013/06/paperback-writer.html
Is it worth even trying to predict the future of Housing IT?
http://tonysmiththathousingitguy.blogspot.com/2013/06/beautiful-future.html
Flickr showhow not to shape a serve to your customers
http://tonysmiththathousingitguy.blogspot.com/2013/05/wishing-i-had-photograph-of-you.html
Can the traditional HMS beat the pants off specalist 3rd party CRM, Asset man' & other apps?
http://tonysmiththathousingitguy.blogspot.com/2013/05/best-in-housing-world.html
In our projects, is it good to test less and see more fail when we go live?
http://tonysmiththathousingitguy.blogspot.com/2013/05/private-universe.html
Augmented reality, with Crimemap and other apps, is it coming of age?
http://tonysmiththathousingitguy.blogspot.com/2013/04/reality-peom.html
How do we get our tenants and customer online?
http://tonysmiththathousingitguy.blogspot.com/2013/03/home-computer.html
Yahoo have banned working from home, but these days can any business work effectively without it?
http://tonysmiththathousingitguy.blogspot.com/2013/03/home-and-dry.html
How well do your CRM & other systems prevent/reduce waste in your organisation?
http://tonysmiththathousingitguy.blogspot.com/2013/02/what-waste.html
Do the general public GET social housing?
http://tonysmiththathousingitguy.blogspot.com/2013/02/get-message.html
Social Media explained, through the medium of a humble donut. Even Homer Simpson would get it
http://tonysmiththathousingitguy.blogspot.com/2013/02/social-fools-if-you-do-twitter-thing.html
How do you go about supporting asset stock surveys within your housing management system?
http://tonysmiththathousingitguy.blogspot.com/2013/01/step-inside-and-survey-this-house.html
New Years Review. Whats coming down the line for social housing?
http://tonysmiththathousingitguy.blogspot.com/2013/01/four-long-years.html
The UC goose is getting fat, or is it?
http://tonysmiththathousingitguy.blogspot.com/2012/12/last-christmas-before-universal-credit.html
A revolution in reporting KPI presentation is occurring. Are you on the bus?
http://tonysmiththathousingitguy.blogspot.com/2012/12/rear-qlikview-mirror.html
Whats in a project name? Well quite a lot actually!
http://tonysmiththathousingitguy.blogspot.com/2012/11/whats-my-name.html
Are you using yammer yet? Well why not?
http://tonysmiththathousingitguy.blogspot.com/2012/11/yammer-be-there-banning-internal-email.html
Should you be quick and dirty when converting data or slow & meticulous?
http://tonysmiththathousingitguy.blogspot.com/2012/11/how-much-is-enough-data-conversions.html
Is that the end of the HiTEX exhibitions for software procurement?
http://tonysmiththathousingitguy.blogspot.com/2012/10/this-is-low.html
When you speak techie, do you come across as geeky or knowledgeable. A fine line.
http://tonysmiththathousingitguy.blogspot.com/2012/10/technologic.html
What Universal Credit changes might mean for your housing systems
http://tonysmiththathousingitguy.blogspot.com/2012/09/universal-credit.html
Do you know when to stop developing? If not, read on
http://tonysmiththathousingitguy.blogspot.com/2012/09/good-enough.html
Whatever happened to Silverlight then?
http://tonysmiththathousingitguy.blogspot.com/2012/08/the-sound-of-silver.html
We spend too much of our life in meetings, lets change that.
http://tonysmiththathousingitguy.blogspot.com/2012/08/pleased-to-meet-you.html
What if our technology is fundamentally good, but knocking on a bit?
http://tonysmiththathousingitguy.blogspot.com/2012/07/good-technology.html
Cmon Microsoft, treat us like charities
http://tonysmiththathousingitguy.blogspot.com/2012/07/computer-blues.html
If you are still doing your service charges on a spreadsheet, you better read this.
http://tonysmiththathousingitguy.blogspot.com/2012/06/on-her-majestys-secret-service-charge.html
Should the Cloud be working better for you & your applications?
http://tonysmiththathousingitguy.blogspot.com/2012/05/little-fluffy-clouds.html
Orbit Group, Housing Heroes
http://tonysmiththathousingitguy.blogspot.com/2012/05/it-was-great-feeling-to-see-orbit-group.html
Automatic telephony is rarely used in social housing, is it time to reconsider?
http://tonysmiththathousingitguy.blogspot.com/2012/05/calling-all-nations.html
Workflow, the missing housing module. Or the one not implemented anyway
http://tonysmiththathousingitguy.blogspot.com/2012/05/lets-work-together.html
Why is it that geeks often mess with things, fixing stuff that aint broke?
http://tonysmiththathousingitguy.blogspot.com/2012/04/changes.html
Are you paying too much for hardware and maintenance contracts?
http://tonysmiththathousingitguy.blogspot.com/2012/04/brass-in-pocket.html
Channel shifting, why, what and how to go about it
http://tonysmiththathousingitguy.blogspot.com/2012/03/channel-z.html
How well is your ICT management plumnbed in to your upper management team/board?
http://tonysmiththathousingitguy.blogspot.com/2012/03/connected.html
Go Green and save money, by using your GIS systems better
http://tonysmiththathousingitguy.blogspot.com/2012/03/crystalline-green.html
Just because your supplier wants you to, should you be upgrading?
http://tonysmiththathousingitguy.blogspot.com/2012/02/harder-better-faster-stronger.html
Do you process rent reviews using your housing management system or on spreadsheets?
http://tonysmiththathousingitguy.blogspot.com/2012/02/aint-nothing-goin-on-but-rent.html
CRM an essential component of your organisation
http://tonysmiththathousingitguy.blogspot.com/2012/02/call-on-me.html
Does your organisation really have a 'Single Version of the truth'?
http://tonysmiththathousingitguy.blogspot.com/2012/02/safety-in-numbers.html
Time for the DLO (Internal Workforce) to come back. Savings to be made..
http://tonysmiththathousingitguy.blogspot.com/2012/01/model-dlo-workers.html
Who is in charge of your organisations social media? You or your tenants?
http://tonysmiththathousingitguy.blogspot.com/2012/01/social-media-transmission.html
Does your HMS allow you to embrace Systems / Lean Thinking?
http://tonysmiththathousingitguy.blogspot.com/2012/01/are-existing-housing-system-suppliers.html
Are you feeling the benefits of decent EDM yet?
http://tonysmiththathousingitguy.blogspot.com/2012/01/paper.html
The passing of Steve Apple Jobs
http://tonysmiththathousingitguy.blogspot.com/2012/01/criminal-loss.html
How mobile are your staff, can they work wherever they need to?
http://tonysmiththathousingitguy.blogspot.com/2011/12/mob.html
Do your ICT users understand the pressures on the ICT team?
Repairs, still UK Housings biggest area of spend
http://tonysmiththathousingitguy.blogspot.com/2011/12/bricks-are-heavy.html
Schedule of rates for Repairs, good or evil?
http://tonysmiththathousingitguy.blogspot.com/2011/12/schedule-of-rates-what-are-they-good.html
   


Checkout our InMotion event blogs


InMotion Blog Details Link
Void Repairs, why so costly, why so tricky?
http://inmotion-forum.com/void-power/
Social Media for Housing organisations, your guide to getting social
http://inmotion-forum.com/getting-social/
Drones are finally coming to our social housing
http://inmotion-forum.com/drones-homes/
Good interfacing connections are the key to great systems. Why so often does that piece of plumbing go wrong?
http://inmotion-forum.com/crucial-connections/
KPIs, we cannot really make them sexy, but what are some of the obsticles that prevent us getting them right?
http://inmotion-forum.com/joined-kpis/