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| ** View our latest post ** |
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| Have you ever fluffed the floorshow? Presentation problems and how to solve them |
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| KPIs, can you have or need the best of both worlds? Clearview / Qlikview |
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| Everything To Everyone Everywhere. An interesting Capita Housing Conference |
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| How social media shaped the Scottish Independence Referendum |
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| Northgate up for sale again |
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| Why are we not using the workflow and tasking that our systems provide (mostly out of the box)? |
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| A parable of change, why yesterdays recipe may not be best for todays process bakers. |
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| Is it so dangerous to question what we do in our processes. Lets move on from the past! |
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| Why Autumns conference season can be the best for new ICT and process ideas |
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| In our CRM systems, sometimes we cannot even collect the simplest info right |
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| Why are housing voids so challenging & how can our systems help further? |
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| Are you developing using Agile methodology, just using some of it sprinciples can make a big difference! |
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| The Bedroom tax, still causing problems in housing |
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| When communication breaks down with your tenants/customers. Why can that happen? |
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| How can group structure organisations manage merging housing management systems? |
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| Another housing ICT services company sold. Whats the future for Montal & its customers? |
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| How effective are your teams? Have they really got the Team spirit? We have discvered there is an I in team after all |
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| Do you test properly, more importantly, do you know what you are testing? |
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| So who came top in the housing social media polls? But are our comms teams pulling their weight? |
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| Procuring application software is a tricky business, have you been fooled before? |
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| If you are a diverse organisation, have you got your Living Will organised yet? |
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| Keystone asset management application software aquired by Civica. Where next for users? |
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| How best should we tackle collecting customer/tenant satisfaction? |
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| The old 0845 numbers are on the way out, are you ready? |
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| Twitter is 24/7, but is your organisation when interacting on there? |
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| Thoughts on ERP vs The Traditional HMS. Has its time come? |
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| How tidy are your customer service teams desks? What it tell you about your systems? |
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| Have you bothered plumbing in your integrated applications? Why you should get around to it |
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| Are you ready for Universal credit switchback? Some fiendish rules out there |
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| Why problems are solved faster, with the whole customer journey in the room |
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| Do you understand your repair KPIs? If not, this new course in London and Manchester, may be right up your street. |
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| The InMotion event, a great gathering of housing mobile, centrally in the Uk, at one event. |
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| Do you use the power of a 'thank You' often enough? |
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| Do you use conferences and user groups properly? |
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| Has the Universal Credit engine Cool(ed), its moving slowly by any measure |
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| Are Drones on yoour housing organisations radar? Maybe they should be. |
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| Why consistancy = good customer service in many peoples eyes |
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| So hows your Excel skills, can you handle a VLOOKUP? |
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| Do we need a new Housing Management System on the block? |
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| Most of us have made the leap, but what if you still havent migrated from Office2003? |
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| The 2013 housing IT round-up |
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| In your projects,are you letting the good news get in the way of the bad? |
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| How well does your organisation use its RDSAP & EPC data? |
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| Social Housing organisations are capabable of beating the best, heres one example |
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| Catch us at the NHF IT in Housing Conference at Olympia London |
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| Yahoo, not a great advert for cloud deployed applications |
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| How well are you looking after your systems, data and connectivity? |
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| Do your suppliers know you expect more from them? |
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| You must know them from Twitter, the first people to follow |
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| My channel shift experience with Barclays. Hint, I am back on paper billing |
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| An old familiar sound was (almost) consigned to history today |
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| We hear constantly about 'Big Data', who has actually cracked small data around here? |
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| Promaster Asset Management has been sold to Orchard. How will that affect users? |
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| Are typewriters safer than word processing applications? |
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| Is Go-Live a destination for your project team or just a stop on the journey? |
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| How many IT staff do you need per 1,000 homes? Ever asked yourself that? |
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| A great new book on Dynamic GP from an old work mate |
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| Is it worth even trying to predict the future of Housing IT? |
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| Flickr showhow not to shape a serve to your customers |
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| Can the traditional HMS beat the pants off specalist 3rd party CRM, Asset man' & other apps? |
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| In our projects, is it good to test less and see more fail when we go live? |
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| Augmented reality, with Crimemap and other apps, is it coming of age? |
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| How do we get our tenants and customer online? |
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| Yahoo have banned working from home, but these days can any business work effectively without it? |
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| How well do your CRM & other systems prevent/reduce waste in your organisation? |
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| Do the general public GET social housing? |
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| Social Media explained, through the medium of a humble donut. Even Homer Simpson would get it |
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| How do you go about supporting asset stock surveys within your housing management system? |
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| New Years Review. Whats coming down the line for social housing? |
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| The UC goose is getting fat, or is it? |
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| A revolution in reporting KPI presentation is occurring. Are you on the bus? |
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| Whats in a project name? Well quite a lot actually! |
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| Are you using yammer yet? Well why not? |
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| Should you be quick and dirty when converting data or slow & meticulous? |
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| Is that the end of the HiTEX exhibitions for software procurement? |
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| When you speak techie, do you come across as geeky or knowledgeable. A fine line. |
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| What Universal Credit changes might mean for your housing systems |
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| Do you know when to stop developing? If not, read on |
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| Whatever happened to Silverlight then? |
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| We spend too much of our life in meetings, lets change that. |
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| What if our technology is fundamentally good, but knocking on a bit? |
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| Cmon Microsoft, treat us like charities |
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| If you are still doing your service charges on a spreadsheet, you better read this. |
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| Should the Cloud be working better for you & your applications? |
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| Orbit Group, Housing Heroes |
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| Automatic telephony is rarely used in social housing, is it time to reconsider? |
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| Workflow, the missing housing module. Or the one not implemented anyway |
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| Why is it that geeks often mess with things, fixing stuff that aint broke? |
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| Are you paying too much for hardware and maintenance contracts? |
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| Channel shifting, why, what and how to go about it |
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| How well is your ICT management plumnbed in to your upper management team/board? |
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| Go Green and save money, by using your GIS systems better |
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| Just because your supplier wants you to, should you be upgrading? |
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| Do you process rent reviews using your housing management system or on spreadsheets? |
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| CRM an essential component of your organisation |
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| Does your organisation really have a 'Single Version of the truth'? |
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| Time for the DLO (Internal Workforce) to come back. Savings to be made.. |
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| Who is in charge of your organisations social media? You or your tenants? |
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| Does your HMS allow you to embrace Systems / Lean Thinking? |
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| Are you feeling the benefits of decent EDM yet? |
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| The passing of Steve Apple Jobs |
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| How mobile are your staff, can they work wherever they need to? |
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| Do your ICT users understand the pressures on the ICT team? |
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| Repairs, still UK Housings biggest area of spend |
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| Schedule of rates for Repairs, good or evil? |
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